If a phone type is selected, a phone number must be added. EVV Public Meeting • All phone lines are muted • Questions should be submitted through the chat feature • We will not be answering submitted questions during today’s presentation • Questions will be addressed after the presentation through a Listserv communication • Please reference the slide number, if applicable, when you submit your question 9/25/2020 2. Sandata EVV: Visit Maintenance ©2019 Slide 13 VISIT MAINTENANCE: EXCEPTIONS Exception Description UNKNOWN CLIENTS Identifies when a visit occurs where the client is not known. Sandata Technologies 26 Harbor Park Drive . Enter client’s PHONE NUMBER (Optional). Users must also add CentralReach’s free Sandata EVV integration to their account, so we can turn on the integration for you. Agency providers can choose to use the Sandata system or a certified alternative EVV system. o If client is unknown, only the last four digits of the phone number display. Upon arriving call the toll-free phone number “Welcome, please enter your ID” 2. Select PHONE TYPE. The State EVV Solution vendor; Sandata, offers a call center for Colorado EVV users. As soon as connected. If you would like information on upcoming Training sessions, click on the TRAINING tab to visit our Training page. SMC: Starting a Group Visit . Sandata EVV: TVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Understand the call process utilizing the client’s telephone or any phone associated with the client. Sandata is the only vendor with Aggregator in production in a statewide Medicaid environment, and the only EVV … Section 12006(a) of the 21st Century Cures Act mandates that states implement EVV for all Medicaid personal care services (PCS) and home health services (HHCS) that require an in-home visit by a provider. This process began in August 2019, so if your agency is currently in the certification process, or previously completed certification, no action needs to be taken. The first six digits display as asterisks. For information about Vesta EVV (Electronic Visit Verification) or to schedule an Online Demonstration, you may contact us via email, phone or complete the submission form below. … – The employee does not know the Client ID. Press 1 “Received at ” 4. Welcome to the Electronic Visit Verification(EVV) Training! 1-855-871-8780 / COCustomerCare@sandata.com. Please submit the form below and someone will get back to you as soon as possible. Non-agency providers must use the Sandata system. Hang up. If you’re having connectivity issues, for assistance, call EVV Support at 800-248-2152. TVV but they may use their own phone to access the SMC app only. Caregivers call-in and call-out for each individual visit. Our solutions service both State Medicaid Agencies as well as MCOs. If a client has more than one phone number from which the provider can call, the additional phone number(s) should be added to the client record. Dial any one of these numbers. Sandata Technologies, LLC designs and develops enterprise software. Nothing needed. ID Code … Sandata Fixed Visit Verification (FVV): A small, in-home device when no other visit collection methods are possible or available. • A Sandata EVV Portal user can also create a group visit manually using the Visit Maintenance module. Section 12006 of the 21st Century Cures Act requires all states to implement the use of EVV for Medicaid-funded personal care and home health care services. Sandata Telephonic Visit Verification (TVV): Uses automatic number identification (ANI) technology to validate phone calls from the member's or participant's identified phone number(s) to collect visit information. Confidential | www.sandata.com 3 EVV System . – The authorization has not been sent to Sandata yet. Caregivers may also start and end each visit using an app downloaded onto their smartphone or tablet. Answer: Yes, there are a standard set of reports that is available in the Reports module. Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts. HCPF EVV … This document contains the generic specification which documents the requirements for using the Sandata Real time Interface (part of the Open EVV Series of Interface), for receiving information from third-party EVV Vendors into the Sandata Aggregator. Why does Help at Home need to implement EVV? 5. Nothing needed. • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No.” 4. Press 2. For questions about the EVV Program, please contact DHCF Phone (202) 905-4388 Fax (202) 727-5645 Email EVVInfo@dc.gov For technical assistance, Providers please contact Sandata Phone (855) 962 – 1322 Email WDCCustomerCare@sandata.com Providers who are interested in using a 3rd party EVV vendor, should contact Sandata NC Medicaid’s Electronic Visit Verification (EVV) system will launch on Jan. 1, 2021, for State Plan Personal Care Services and Community Alternatives Programs for Children and Disabled Adults (CAP/C and CAP/DA).. EVV Training for providers using NC Medicaid’s EVV solution, Sandata, is now underway with instructor-led training webinars filling up fast. The Welcome Kit email contained a link to a document named “Welcome Letter_WI,” which included the provider agency ID number that identifies the provider agency on the Sandata EVV Portal. Sandata EVV is Job Access with Speech (JAWS) Reader compliant, meaning sections of the screen are read aloud for users who cannot see the screen. Sandata EVV: MVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Explain the purpose and basic functionality of Sandata Mobile Connect (SMC) Access and log on to SMC Identify the SMC window elements and explain how to navigate within the SMC App Describe the back-up call process utilizing the client’s telephone or any phone associated with the client. This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), and Section 1115; and HHCS provided under 1905(a)(7) of the Social Security Act or a waiver. Providers using Alternate EVV who have not already reached out to begin this process must contact Sandata Alternate EVV support team by phone at 1-855-705-2407 or by email at PAAltEVV@sandata.com. MSU-AA sends phone number update to EVV Provider which will overwrite the phone number in the EVV . The Company offers solutions for home care, electronic verification, payroll, and agency management. Verification (EVV) Data Collection Systems . Enter the Webinar Number [xxxxxxxx] If prompted for an Attendee ID, press # Each participant is placed on mute upon entry, so that everyone can hear the instructor. A. • Verify identity by entering a unique Santrax ID and speaking their voiceprint. info@sandata.com Created for: Ohio Department of Medicaid (ODM) MARCH 17, 2020 . 11/20/2020 Sandata EVV Training - Supplemental Materials Page | 3 Visit Service Selection The table below lists the codes an employee enters during a telephone (TVV) call to identify the service and the selection list displayed for selection in the SMC app for a mobile visit check-in. Gainwell Technologies (Billing) Help Desk : 1-844-235-2387: Provider billing or claims processing questions. 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